Customer return material

REJECTION MATERIAL RETURNED BY THE CUSTOMER SHALL BE DEALT AS FOLLOW ( CUSTOMER RETURNED MATERIAL ANALYSIS )

The Store department shall prepare GRN for customer rejection material ( this shall be done for only those material which are not customer supplied ). He shall maintain a record of this stating customer’s GRN no, the cause of rejection.

This shall be handed over to QA along with the cause of rejection.

A tag stating the part no. part description and, nonconforming parameter shall identify customer rejection material ( non-conformance )

At this stage 100% segregation will be done for the defect for which it has been rejected and the procedure on final inspection stage material shall apply.

DISPOSAL OF NC :

Products which are scrapped are to be immediately kept in area for scrap by shift co-operator in consultation with QA Head. In absence of QA Head it shall be given to Production head.

Components, which can be reworked, QA Head shall give proper rework instruction along with identified responsible person.

QA Head shall ensure approval from customer for rework on exterior of product and shall record it.

If product are process defers from PPAP approval QA Head shall take written authorization from customer VQA and shall keep record of it. It will be recorded in the following way . Date, previous process specification, written authorization details given by, customer and written authorization details given by, customer and written authorization date, aspiration date & Qty authorized . The batches those are sent under customer authorization, is identified suitably ( i.e. the details of concession , approval
ref. Approved as, etc. )

QA Head has authority to dispose off the non – conforming ( scrapped ) product.

Corrective and preventive action shall be taken to eliminate the cause of actual or potential nonconformity ‘s depending upon a degree appropriate to the magnitude of the problem and commensurate with the risks encountered.

QA Head shall prepare the summary status on all non conformance, the action taken their effectiveness and same shall be reviewed in the management review meeting.