Procedure & communication matrix

To establish a Procedure for handling the nonconforming product situations at all stages of production, rejection received from customer and to decide the disposition actions to ensure that only conforming
products or products released under authorized concessions are released for further production . This procedure also specifies the system for controlling the nonconformance at each stage.

PROCEDURE :

Any deviation with respect to control plan / specification / work instruction /drawing etc. shall be treated as the non conformance and is applicable to incoming , inprocess and final stages and products returned by customer.

Identification and communication authority and related Quality record of non conforming products at all stage is as described in following table.

Sr. No. STAGES IDENTIFIED COMMUNICATE REF. RECORD
1 Incoming inspection QA Inspector Purchase, stores, QA head Inspection report
2 In-process Inspection QA inspector & shift coordinator Production, Purchase, Tool room QA Head Rejection record
3 Final inspection QA Dock Auditor Production, Dispatch ,QA Head Dock Audit report
4 Customer return Store head Production , QA head Customer return record